All services are booked on a first come, first served basis. A 50% retainer is required for booking and the remaining balance is due fourteen (14) consecutive days prior to your event. All sales are final. All fees are non-refundable/non-transferable. Your booking is not complete until payment has posted and booking information has been confirmed by email. Our team will set up on the day of the event to style and make ready. If an indoor space has been designated for the setup it needs to be free of furniture and clean at the time we arrive. We will not be responsible for moving furniture or clearing out the area. If you have pets please keep them away from the setup area for the duration of the event for sanitary and health purposes. Everything included in the setting must be returned in the same excellent condition as it was received. Rental items will be picked up at the specified time *unless otherwise indicated. We are responsible for disassembling our setting and picking it up. Please be aware that we do not clean up party trash after events, sleepover teepee parties or backyard movie night. Please notify us 48-hours in advance to reschedule if you have an unforeseen emergency. If we need to reschedule an outdoor event due to inclement weather, we do guarantee a rain out date. We reserve the right to choose a date that does not interfere with prior commitments. We will work closely with you to determine the best date for all parties.
You can always contact us for any questions at info@trinitifrazier.com
Event staff will inspect equipment upon pickup. If no damage or heavy soils (ie. candle wax, stains etc) occurred then the client will be refunded the damage deposit within 24-hours if it was required at booking.
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